Refund, Return and Cancellation Policy

This Refund, Return and Cancellation Policy (“Policy”) explains how refunds, returns, exchanges and order cancellations are handled by 945 Club (“945 Club”, “we”, “us”, or “our”), operated by [Legal Entity Name], for purchases made through https://945club.com/ (“Platform”).

945 Club is a direct-to-consumer online retailer offering footwear, apparel and accessories through the Platform. Please read this Policy carefully before placing an order.

1. Scope and Applicability

1. This Policy applies to all users ("Customer", "You", or "Your") purchasing physical goods through the Platform.
2. By placing an order on the Platform, you agree to be bound by the terms contained in this Policy. If You do not agree with any part of this Policy, you are advised not to proceed with a purchase.
3. Nothing in this Policy shall restrict, exclude or modify any statutory rights guaranteed to consumers under applicable Indian laws that cannot be lawfully excluded or restricted.

2. All Sales Are Final (No-Return & No-Exchange Premise)

1. Strict No-Return Policy: Due to limited inventory, exclusive curation and the nature of the products, all sales completed on the Platform are final.
2. We do not accept returns, offer exchanges, or issue refunds for:
   • Change of mind or personal preference;
   • Incorrect size selection by the Customer (Customers are advised to consult the size guide prior to purchase);
   • Variations in product color, shade or appearance resulting from digital display settings, photography lighting, or screen calibrations; or
   • Any subjective dissatisfaction with product aesthetics or fit.

3. Limited Stock and First-Come, First-Served Fulfillment

1. Inventory on the Platform is limited and offered on a First-Come, First-Served basis.
2. In the event that multiple orders are placed simultaneously for an item with limited stock, orders will be processed sequentially based on the exact timestamp of order confirmation and payment authorization.
3. If your order cannot be fulfilled due to stock depletion resulting from simultaneous orders or system sync delays:
   • We reserve the right to automatically cancel the unfulfilled order;
   • You will be notified via email or SMS of the cancellation; and
   • A 100% full refund of the transaction amount will be processed back to Your original payment method in accordance with Section 6 of this Policy.

4. Order Cancellations

1. Cancellation by Customer:
   • Before Dispatch: You may cancel Your order free of charge at any time prior to product dispatch directly via the "My Account / My Orders" section on the Platform or by contacting Customer Care at info@945club.com. Prepaid orders cancelled prior to dispatch will be issued a full refund to the original payment method.
   • After Dispatch: Once an order has been dispatched or handed over to the logistics partner, it cannot be cancelled by the Customer, and Section 2 (All Sales Are Final) shall apply.
2. Cancellation by the Business: We reserve the right to cancel any order prior to delivery under the following circumstances, subject to issuing a full refund to You:
   • Unavailability of stock or inventory errors (as outlined in Section 3);
   • Identification of technical, typographical, or pricing errors on the Platform;
   • Orders flagged as suspicious, fraudulent, or unauthorised by Our automated risk mitigation and payment verification systems; or
   • Delivery address being unserviceable by Our logistics partners.

5. Damaged, Defective, or Incorrect Products

1. Eligibility for Remedy: A customer is eligible to claim a replacement or refund strictly in cases where the product delivered is:
   • Physically damaged during transit;
   • Defective or suffering from manufacturing flaws; or
   • Materially different from the product ordered (incorrect item, size, or variant shipped by Us).
2. Mandatory Reporting Window: Any claim under this Section must be reported to Us within 48 hours of package delivery, as confirmed by the logistics partner’s delivery tracking record. Claims submitted past this 48-hour window shall not be entertained, subject to applicable law.
3. Mandatory Proof of Claim (Unboxing Video Requirement): To prevent fraudulent claims, reporting a damaged, missing, or incorrect product requires a continuous, unedited unboxing video. The video must clearly show:
   • The original shipping label with tracking details attached to the package;
   • The unbroken outer packaging seal being opened for the first time; and
   • The clear visual demonstration of the damage spot, defect or incorrect item received.
   Photo or video evidence submitted without fulfilling the requirements under 5.3(b), or claims submitted without video proof, may be rejected upon internal verification, subject to applicable law.
4. Verification and Resolution:
   • Upon receiving your claim and mandatory proof, our quality assurance team will evaluate the request within [assessment window].
   • Replacement First: If the claim is verified and approved, we will ship a replacement item free of charge, subject to stock availability.
   • Refund Alternative: If an exact replacement is unavailable due to stock depletion, we will issue a 100% full refund to your original payment method.

6. Refund Process, Timelines, and Method

1. Approved Refund Method: All authorised refunds under this Policy (whether for pre-dispatch cancellations, stock oversells or verified damaged goods) shall be processed exclusively back to the original payment method used during purchase. We do not issue cash refunds or manual third-party transfers.
2. Processing Timelines: Once a refund is approved by us, the funds will be remitted to your payment service provider. Final credit timelines depend on the issuing bank/payment gateway, typically:
   • UPI / Mobile Wallets: 3 to 5 business days
   • Credit Cards / Debit Cards / Net Banking: 5 to 7 business days
3. Return Shipping Costs: Where a return or reverse pickup is approved by us for a damaged, defective or incorrect product, we will arrange the applicable reverse pickup at our expense or reimburse reasonable return shipping costs where such costs have been approved by us in advance.

7. Fraudulent and Abusive Requests

We reserve the right to reject refund or replacement claims, suspend accounts and restrict future purchases for any individual who engages in fraudulent practices, including but not limited to:

• Submitting tampered, edited or false unboxing videos or images;
• Returning items that have been worn, used, washed, altered or damaged post-delivery; or
• Returning non-genuine products or initiating bad-faith payment chargebacks.

8. Grievance Redressal and Contact Details

If you have any questions, concerns, or complaints regarding an order, refund, return, or cancellation, you may contact us using the details below.

• Email info@945club.com
• Support Hours [to be confirmed]
• Response Time Within 48 hours