Customer Care
Refund & Return Policy
How returns, exchanges, cancellations and refunds work on 945 CLUB orders.
1. Overview
We want you to be satisfied with what you buy from 945 CLUB. If an item is not right, most products can be returned within 7 days of delivery, provided they meet the conditions set out below.
This policy sits alongside our Terms of Use. Where a manufacturer warranty applies to a product, that warranty operates in addition to, and does not replace, your rights under this policy.
2. Return eligibility
To be accepted, a returned item must be:
- Requested within 7 days of the delivery date;
- Unworn and unwashed, with no marks, odours or signs of wear on the outsole;
- In its original packaging, including the shoe box, dust bag and any inserts;
- Accompanied by all original tags, labels and the invoice.
Please try footwear on a clean indoor surface. A sole showing outdoor wear is the most common reason a return is declined.
3. Items we cannot accept
- Socks, innerwear and other hygiene-sensitive items, once opened;
- Products marked Final Sale or Clearance on the product page;
- Customised or personalised products;
- Gift cards and promotional vouchers;
- Items damaged through misuse, alteration or normal wear.
4. How to start a return
- Sign in and open My Orders, or email us with your order number.
- Select the item and tell us why you are returning it.
- We will confirm by email and arrange a pickup where our courier operates. Where pickup is unavailable, we will share a self-ship address.
- Pack the item in its original packaging and hand it to the courier.
Return pickup is free on the first return per order. Additional returns from the same order may incur a reverse logistics fee, which will be shown before you confirm.
5. Refunds and timelines
Once your return reaches our warehouse it is inspected within 2 business days. If it passes inspection, the refund is issued to your original payment method.
| Payment method | Refund destination | Time after approval |
|---|---|---|
| Credit / debit card | Same card | 5–7 business days |
| UPI | Same UPI ID | 3–5 business days |
| Net banking | Same bank account | 5–7 business days |
| Cash on delivery | Bank account you provide | 5–7 business days |
Timelines start once we approve the refund. How quickly it appears on your statement is controlled by your bank or payment provider, not by us.
Shipping charges, where levied, are not refundable unless the return is due to a damaged, defective or incorrect item.
6. Exchanges
We exchange for a different size in the same style, subject to availability. If your size is unavailable, we will process a refund instead. Exchanges follow the same eligibility conditions as returns.
7. Damaged, defective or wrong items
Tell us within 48 hours of delivery and include photographs of the item and its packaging. We will arrange a free pickup and send a replacement or full refund, including any shipping charges you paid. Manufacturing defects may be referred to the brand under its warranty terms.
8. Order cancellations
You can cancel free of charge at any point before your order is dispatched, from My Orders. Once dispatched, an order cannot be cancelled, but you may refuse delivery or return it under this policy. Prepaid cancellations are refunded in full to the original payment method.
We may cancel an order where an item is out of stock, where pricing or product information was published in error, or where a transaction is flagged by our fraud checks. You will be refunded in full if this happens.
9. Contact us
Questions about a return or refund:
- Email support@945club.com
- Hours Monday to Saturday, 10:00–19:00 IST
- Response Within 2 business days
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See also: Privacy Policy