Legal
945 CLUB Privacy Policy
What information we collect when you use our website, why we collect it, and how we access, use, disclose and protect it.
945 CLUB (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines what information we collect when you use our website, why we collect it, and how we access, use, disclose and protect it.
This Privacy Policy applies to Personal Information collected through the 945 CLUB website and related services, including when you create an account, browse our products, use our Fit Finder, add products to your wishlist or shopping bag, or purchase footwear, apparel and accessories from us.
This Privacy Policy is prepared in accordance with applicable Indian privacy and data protection laws and will be updated as applicable legal requirements come into force. We collect Personal Information only for legitimate business purposes and in accordance with applicable laws.
1. Definition
Unless the context otherwise requires, the following terms shall have the meanings set out below:
- “Applicable Law” means all applicable laws, rules, regulations, notifications, directions and guidelines relating to privacy, data protection and the processing of Personal Data, as amended or replaced from time to time.
- “Data Fiduciary” means 945 CLUB, being the person who, alone or in conjunction with other persons, determines the purpose and means of processing Personal Data.
- “Data Principal” means the individual to whom the Personal Data relates. For the purposes of this Privacy Policy, the Data Principal may also be referred to as “you” or “your.”
- “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
- “Processing” means an automated operation or set of operations performed on Personal Data, including collection, recording, organisation, storage, use, sharing, disclosure or otherwise making such data available.
- “Services” means the 945 CLUB website, online store, features, functionality and other services made available by or on behalf of 945 CLUB.
2. Information We Collect
We collect different types of Personal Information from you to operate and improve our website and provide our products and services. The types of information we may collect include:
- Contact Information: Name, email address and phone number for order fulfilment and customer communication.
- Delivery Information: Your delivery address, including address details, city, state, PIN code and country, ensuring complete deliveries.
- Account Information: When you create an account with us, we collect information necessary to create and manage your account, including your email address and authentication information. Passwords are managed through our authentication service provider and are not stored by us in plain text.
- Order Information: Information relating to your purchases and transactions, including Products purchased, Product sizes, Quantities, Prices, Order history, Order status, Payment status, Cancellations, and Returns.
- Payment Information: Payments made through our website are processed through Razorpay. We do not collect or store complete card numbers, CVV numbers, UPI PINs, bank credentials or other sensitive payment credentials entered through Razorpay’s payment interface. We may receive and retain limited transaction-related information, including payment method information, Razorpay order or payment references, transaction amounts and payment status, for the purpose of processing and verifying transactions.
- Fit Profile Information: When you use our Fit Finder feature, we may collect information such as your usual shoe size, foot width, fit preference and primary activity. This information is used to provide size and fit recommendations.
- Usage Information: We may collect information relating to your use of the website, including Wishlist items, shopping bag contents, recently viewed products and Recent searches. Certain information may be stored on our systems, while some information may remain stored locally on your browser or device.
- Technical Information: Our website infrastructure and service providers may automatically process certain technical information when you visit our website, including your IP address, browser information, device information and website usage or performance information.
3. Purpose of Collecting Information
We collect different types of Personal Information from you and use this information to operate and enhance our services. This includes:
- Creating and managing your account;
- Processing and fulfilling your orders;
- Processing and verifying payments;
- Maintaining your order history and facilitating cancellations and returns;
- Providing size and fit recommendations through our Fit Finder feature;
- Remembering your wishlist, shopping bag and other preferences;
- Maintaining and improving the functionality and performance of our website;
- Protecting our website, customers and services against fraud, misuse and security threats;
- Complying with applicable legal, tax, accounting and regulatory obligations; and
- Performing other activities required or permitted by applicable law, or with your consent where required.
5. Disclosure of Information
We may disclose or share your Personal Information with third parties where necessary to operate our website, process transactions, provide our products and services, maintain our technology infrastructure, comply with applicable laws or protect our rights and users.
- Payment Service Providers: We use Razorpay to process payments made through our website. Relevant information, including your name, email address, phone number, order details and transaction amount, may be shared with Razorpay to process and verify payments. Payment credentials such as complete card numbers, CVV numbers, UPI PINs and banking credentials are entered directly through Razorpay and are not collected or stored by 945 CLUB.
- Technology and Analytics Providers: We use service providers including Supabase and Vercel for database hosting, authentication, website hosting and related technical services. We also use Vercel Web Analytics and Vercel Speed Insights to understand website usage and monitor performance, subject to your cookie preferences. Analytics services do not receive your account, order or payment information for analytics purposes.
- Government and Legal Authorities: We may disclose your Personal Information where required by applicable law, regulation, legal process, court order or a governmental, regulatory or law enforcement authority. We may also disclose information where reasonably necessary to prevent fraud or unlawful activity, protect our rights or the safety of our users, or establish, exercise or defend legal claims.
- Other Disclosures: We may provide access to Personal Information to our authorised employees, representatives, professional advisers and service providers where reasonably necessary for their functions. Such access will be limited to the information necessary for the relevant purpose.
We do not sell, rent or otherwise commercially disclose your Personal Information to third parties for their independent marketing purposes, and we do not currently share your Personal Information with advertising or marketing providers for targeted or behavioural advertising.
6. Aggregated and Anonymised Information
We may aggregate or anonymise information collected through our website so that it no longer identifies you personally. Aggregated or anonymised information may be used for purposes such as understanding website performance, improving our products and services, analysing general customer preferences and improving the overall customer experience.
Where information has been properly anonymised and no longer identifies an individual, it may not be treated as Personal Information to the extent permitted by applicable law.
7. Data Retention
We retain Personal Information for as long as necessary to fulfil the legitimate business purposes described in this Privacy Policy, comply with applicable laws and regulations, resolve disputes and enforce our agreements. The period for which we retain Personal Information may depend on the nature of the information and the purpose for which it was collected. We may retain certain order, transaction, tax and accounting records for periods required under applicable law. When your account is deleted, we may delete information associated with your account, including your profile information, saved addresses, wishlist and shopping bag information. We may retain certain past order and transaction records where necessary for legal, tax, accounting, record-keeping, or other legitimate business purposes. Where appropriate, Personal Information may be removed or anonymized from retained records. We will take reasonable steps to ensure that Personal Information is retained securely and disposed of appropriately when it is no longer required.
8. Children’s Data
Our website and store are intended for general audiences aged 18 and above. We do not knowingly collect or process Personal Data from minors (children under the age of 18) without verifiable parental or legal guardian consent. If we become aware that Personal Data of a minor has been collected without lawful guardian consent, we will take immediate steps to delete such data from our databases.
9. Multilingual Accessibility
In accordance with applicable law this Privacy Policy and Consent Notice is available in English and can be provided in any of the 22 official languages listed in the Eighth Schedule to the Constitution of India upon request using the contact details set out in the Grievance Redressal section below.
10. Safeguarding Your Data
We understand the importance of protecting your Personal Information. We implement reasonable technical and organisational security measures designed to protect your Personal Information against unauthorised access, loss, misuse, alteration or disclosure. Our security measures include appropriate measures relating to Encryption of information transmitted through our website, Authentication and password protection, Access controls, Database security, Restricted access to sensitive systems and credentials, Payment verification, Rate limiting and account protection measures and Additional security measures for administrative access.
Access to Personal Information is restricted to authorised persons and service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality or security obligations. While we make reasonable efforts to protect your Personal Information, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security. We also encourage you to protect your account credentials and not share your passwords or login information with others.
11. Withdrawal of Consent and Your Rights
You may have certain rights in relation to your Personal Information in accordance with applicable law.
Depending on the nature of your request and applicable law, you may be able to:
- Access your Personal Information;
- Correct inaccurate or incomplete information;
- Request deletion of your Personal Information in appropriate circumstances; and
- Withdraw consent where the processing of your Personal Information is based on consent.
Where applicable, you may nominate another individual to exercise your rights under the appropriate law.
Certain information can be accessed or modified directly through your account.
You may withdraw consent for optional analytics through Cookie Settings or contact us for privacy-related requests. We will process requests in accordance with applicable law. Some withdrawals or deletions may affect certain website features, and we may retain information where required by law or necessary for tax, accounting, fraud prevention, or legal claims.
12. Modifications to This Privacy Policy
Our Privacy Policy may be updated from time to time to reflect changes in our business practices, technology, services or applicable laws and regulations. To ensure that you are aware of any changes, we encourage you to review this Privacy Policy periodically. Where appropriate, we may notify you of material changes by updating the effective date of this Privacy Policy, posting a notice on our website or taking other steps required by applicable law. Changes to this Privacy Policy will take effect from the date specified in the updated version. Your continued use of our website and services after the updated Privacy Policy becomes effective may indicate your acknowledgement of the updated policy, subject to applicable law.
13. Grievance Redressal
If you have any questions, concerns, complaints or requests regarding your Personal Information or this Privacy Policy, you may contact us using the details provided below:
- Email Address info@945club.com
- Response Within the timelines prescribed under applicable law
Any complaint or concern regarding the collection, use or handling of your Personal Information may be submitted using the contact details above. We will address such requests and complaints in accordance with applicable laws and regulations.
See also: Refund & Return Policy · Terms of Use